RETURNS
RETURN POLICY
SHOPMARRINCOSTELLO.COM will accept exchanges and returns on full-priced items postmarked within 30 days of shipment delivery. Sale purchases are eligible for exchange or store credit only.
To accommodate our customers during Holiday Season, orders placed on SHOPMARRINCOSTELLO.COM from 11.14.22-12.31.22 will be eligible for return or exchange until 1.6.23. Sale purchases are eligible for exchange or store credit only.
Item(s) must be returned in new condition and resealable packaging with original receipt of purchase.
To begin the return process, please email:
HELLO@MARRINCOSTELLO.COM
Customer is responsible for shipping charges sent back to Marrin Costello LLC.
MARRIN COSTELLO® is not responsible for any lost or missing packages. Any lost or stolen packages will only be replaced by shopMARRINCOSTELLO.COM if insurance is purchased by the customer. Insurance is NOT included with Free Domestic Shipping. We highly recommend selecting Priority or Overnight shipping upon checkout, as insurance is included for lost or stolen packages.
Exchanges will be subject to shipping charges. Once your return is processed, you will receive a shopMARRINCOSTELLO.COM credit via email. Please note that we cannot refund shipping charges on exchanged items. Items received as gifts may be exchanged for another item of equal or greater value.
SALE, BOGO, AND DISCOUNTED ITEMS ARE FINAL SALE, AND MAY NOT BE EXCHANGED OR RETURNED.
Should you need assistance, we are always here to help via email —
HELLO@MARRINCOSTELLO.COM
REPAIR POLICY
We will repair any jewelry design purchased through SHOPMARRINCOSTELLO.COM within 6 months of purchase date. Items purchased through other retailers must be returned for repair to the store where the item was purchased.
Repairs are subject to repair fee. Fee is contingent upon material availability and the nature of repair.
Due to the nature of our products, we may not be able to order certain components needed to repair older styles.
To begin the repair process, please email:
HELLO@MARRINCOSTELLO.COM
SALE
ALL SALE, BOGO, AND DISCOUNTED ITEMS ARE FINAL SALE, AND MAY NOT BE EXCHANGED OR RETURNED for any reason whatsoever.
Sample sale items are a combination of archived, one of a kind, and production samples (many of which are in low quantities). Sample Sale is only run annually for Black Friday — as well as during the Covid-19 pandemic as our way to give back to our community and keep you feeling [and looking] fabulous while we all stay safe at home!
Due to the nature of our manufacturing process, many pieces offered in sample sale will arrive sans Marrin Costello branding on the pieces themselves, and may be variations of the items listed online. Regardless of the presence of Marrin Costello branding — please note all pieces are certified and verified as exclusive MARRIN COSTELLO designs.
SAMPLE SALE, BOGO, DISCOUNTED, AND JEWEL BOX ITEMS ARE FINAL SALE.
Should you need assistance, we are always here to help via email — HELLO@MARRINCOSTELLO.COM
